FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@LingerieYes.com.
Q: Where do you ship from?
A: We ship from our partnered warehouses & factories located in the United States and China.
Q: I ordered multiple items but only received one. Where is the rest of my order?
A: We work with multiple global partners, so it can happen that your items are shipped separately in order to speed up delivery. Don’t worry, you will get the items that you ordered.
Q: How long will it take for my items to arrive?
A: Orders are shipped out directly from any of our domestic & international warehouses as fast as possible! Due to the popularity of our products, please allow an estimated 2-4 weeks for your order to arrive in the USA, UK, Australia, Canada, New Zealand and all European Union countries. Other countries can take an estimated 2-6 weeks (varies from product to product) due to the distance traveling and customs. Please note that due to the extreme popularity of our offers, these are only estimates.
Q: How long will it take to receive a tracking number?
A: It will usually take between 2-5 business days.
Q: Where can I place an order from?
A: You can place an order from any country, we ship worldwide.
Q: Is shipping really FREE?
A: Yes, shipping is free worldwide on all items.
Q: Where is your company located?
A: Our offices are located in the United States.
Q: Which currency will I be charged in?
A: We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers receive an order number after placing their orders.
Q: What if I need to modify my order?
A: If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be forwarded to contact@LingerieYes.com
Q: How can I pay?
A: We accept all Major Credit Cards (Visa, Mastercard, Discover) and Paypal.
Q: Is Checkout on this site safe and secure?
A: Yes. You can be absolutely sure that all purchases here are safe and secure.
Q: If I enter my email address will you sell my information?
A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q: Will I (the customer) have to pay customs?
A: For most countries you will not have to pay customs, but it depends on where you are located. For more information, please contact your local customs office.